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ABC Jazz Home > Frequently Asked Questions

Frequently Asked Questions

About ABC Jazz

What is ABC Jazz?

ABC Jazz is a digital radio station from the ABC, available on DAB+, online and on digital TV.

ABC Jazz builds on the great reputation ABC Radio has for specialist jazz programming and will appeal to fans and musicians alike. ABC Jazz is an important part of the Australian jazz community and features releases from the best jazz musicians in the country, and from around the world. It also includes original jazz performances recorded for ABC programs such as ABC Classic FM Jazztrack and Jazz Up Late.

How can I listen to ABC Jazz?

You can hear ABC Jazz on Digital Radio (in Adelaide, Brisbane, Melbourne, Perth and Sydney), online, on free-to-air digital TV (Channel 201) or on subscription TV (Channel 885).

Digital Radio does not use frequencies, you can find ABC Jazz by scanning for the station name on your receiver.

Listen to ABC Jazz on your computer right now - click here

About Digital Radio

What is Digital Radio?

All your favourite ABC Radio services are now available on digital radio along with three new music stations - ABC Dig Music, ABC Country and ABC Jazz.

Digital Radio is an established broadcast platform in the UK, Europe and parts of Asia and now it's Australia's turn to switch on to digital radio, the next generation of radio broadcasting. Initially, Digital Radio will be available in Sydney, Melbourne, Brisbane, Adelaide and Perth with plans underway for the future extension of services to other capital cities and regional areas.

Digital Radio is not replacing current services; it simply provides another choice in how to receive your ABC Radio.

You will need a 'DAB+ digital radio' to receive digital radio.

Learn more about Digital Radio from the ABC.

Can I receive Digital Radio?

Enter your postcode to find out if you can receive Digital Radio via the Digital Radio Plus website external link (coverage will grow over time).

You can also view detailed coverage maps for Adelaide, Brisbane, Melbourne, Perth and Sydney on the ABC Digital Radio website

Digital Radio does not use frequencies, you can find ABC Radio stations by scanning for the station name on your receiver.

Community Features

How do I become a member of ABC Jazz?

Register for a profile on ABC Jazz and you can recommend artists and stories, add your own photos, video and audio, add comments without waiting for approval and make connections with like-minded music lovers.

Create a new ABC Jazz profile here. It only takes a minute! (Note: this is not an ABC-wide profile - it is specific to ABC Jazz. If you had a profile on the old dig Music website you will need to create a new one here.)

Please observe the site guidelines when adding information to your profile.

I just registered but I can't log-in

When you registered with ABC Jazz we sent you a confirmation email. You need to click the confirmation link in that email before you can start using your profile on the website.

How do I add my own picture to my profile?

If you are logged-in you can visit your profile page and click on the link 'Change Picture' link below your photo. You can change your user photo as often as you like. While you're there, you can also add some information about yourself to the 'About Me' section of your profile - click the 'Edit About Me' link on the left of the page.

What are Recommendations?

Recommendations are a way for you to highlight the artists you hear played on ABC Jazz and the stories you read on the website. Clicking the Recommend button will increase the recommendation count for that item, showing its popularity, and your recommendation will appear on your own ABC Jazz profile. It's a great way to champion the music you love and to connect with ABC Jazz listeners with similar tastes.

What are Comments?

You can add you own comments to all of the artists and stories on ABC Jazz - start a conversation or contribute to an on-going discussion. If you're registered and logged-in as a user of ABC Jazz your comments will appear immediately. Annonymous comments will not appear until they have been approved by the ABC Jazz Moderators.

What are Tags?

Tags are a quick way of labelling, organising and sharing the content on the ABC Jazz website. Tags can be added by the ABC Jazz producers and by you. You could add a musical genre tag such as 'jazz' or 'blues' to an artist page, or an album name or a country of origin... or a tag could simply be a word you would use to describe something. If you click on an individual tag on the ABC Jazz website you will see all of the site content tagged with that phrase.

How do I add photos, videos or audio?

Once you are registered and logged-in as a user on the ABC Jazz website you can upload your own musically relevant photos, videos and audio from your own computer. On every story page you will see links to 'Add Audio, Photo or Video' at the top right of the page. Adding an item here will make it show up on that specific page and on your own profile page. You can also add photos, videos and audio directly to your ABC Jazz profile. Note - uploading video may take a few minutes.

How do I add people to my ABC Jazz network?

If you are registered and logged-in as a user of ABC Jazz you can 'add' other users to your 'network'. This is an easy way of connecting with other listeners who may have similar musical tastes. Wherever you see a user name - for example in a list of comments or recommendations on a page - click on the user's name and you will be taken to their profile. Click on the 'Add to my Network' link at the top of their profile to connect with that user. Once you are connected you will be able to message the user and follow their activity on the ABC Jazz website.

You can easily undo the connection by clicking on the 'Remove from my network' link on their profile page.

I have found a comment offensive, what can I do about it?

All annonymous comments are moderated by the ABC. If you believe a comment is offensive in any way click the 'Alert Moderator' link adjacent to the comment and let us know what the problem is - an ABC moderator will promptly review the flagged comment and check to see if there has been a breach of the ABC's terms of use.

If the moderators feel that the comment you complained about does not break the terms of use, the message will remain on the site. If you still feel that your complaint has not been dealt with satisfactorily you can contact us by clicking here.

At ABC Jazz we're eager to build and facilitate a vibrant music-related community. To that end we ask users to respect the following guidelines:

  • Keep your contributions civil, tasteful and relevant.
  • No defamatory comments.
  • Avoid contempt of court.
  • Do not incite people to commit any crime, including incitement of racial hatred.
  • Avoid breaking a court injunction.
  • Do not post content which you've copied from someone else and don't own the copyright.
  • Do not post messages that are unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, homophobic or racially offensive.
  • No spamming or flooding.
  • No personal information (addresses, phone numbers etc.)
  • Keep your posts relevant.
  • No advertising, promotion of products or services, or posting of web links (URLs).
  • No impersonating.
  • No inappropriate usernames (vulgar, offensive, etc).

Read the ABC's full terms of use

Biographies, videos, pictures and other content on ABC Jazz

Why are some of the biography details or videos on an artist page not correct?

The artist pages on the ABC Jazz website are automatically created as we play each song. The automated search processes may occasionally include content from elsewhere on the internet that is not directly related to the artist - especially if the artist has a generic or common name. If you see content that is incorrect please let us know by clicking the 'Alert Moderator' link adjacent to the content. We will review the material and remove it if necessary, in a timely fashion.

How do I find the details of a song I heard on ABC Jazz

Visit the Just Played page on the ABC Jazz website to see all the songs played - you can search by date, time and keywords.

I'm a musician, how do I submit a song to ABC Jazz

If you have music you'd like to submit to be considered for airplay on ABC Jazz send a CD to:

  • ABC Jazz Digital Radio
  • Australian Broadcasting Corporation
  • GPO Box 9994
  • SYDNEY NSW
  • AUSTRALIA 2001

Please note we are unable to accept music submissions as files, either via email or links. Due to the large amount of submissions we are unable to respond to individual queries regarding receipt of music or prospective airplay.

We can't promise to play it on-air, but we'll try our best to have a listen.

I'm trying to listen online but I'm getting a 'technical difficulties' recorded announcement

If you hear the recorded message there is probably a problem with the configuration of the media player on your computer. This is most often the case if you are trying to listen with Windows Media Player or via a work/office connection. Please check the following settings:

Windows Media Player:

  • With the ABC Jazz Player open (after choosing Windows Media Player and clicking Listen), right click on the area immediately adjacent to the play/stop/volume controls,
  • From the menu, click on 'Options',
  • In the Options window, click on 'Network',
  • In the Network window, under Protocols, ensure only HTTP is ticked (i.e. untick RTSP/UDP and RTSP/TCP).
  • If this does not resolve the problem and you are listening at work you may also need to add a specific HTTP proxy via this window. Please check with your IT department for details.

Please be aware that the availability and reliability of online audio streaming may vary from time to time due to a range of connection factors beyond our control.

How much data am I using when I listen to ABC Jazz on my computer?

If you're listening via the Windows Media Player option the data rate can vary because we use a technique called multi-bitrate streaming, which automatically uses the highest amount of bandwidth that your connection can handle.

If you're using the Windows Media Player option on the ABC Jazz website you can right-click on the actual player (near the play/volume buttons etc) and select 'Statistics' to see the current data rate.

The maximum connection speed for all our streams is 128kbps. 1 minute of audio streamed at 128 kbps is equal to downloading 0.9229 Megabytes, so it can be said that the maximum amount of data being used equals approximately 60MB per hour.

For the Windows stream you can decrease the bandwidth used. Check the options in your Windows Media. Please note that lowering the connection speed will reduce the audio quality, but may improve the consistency of your connection. Windows also has a nasty habit of putting these settings back to its default when it auto-updates, so you may need to occasionally check the settings again.

For further assistance please go to the ABC Radio help page.

Audio quality on digital TV

The ABC is pioneering Digital TV multi-channelling and will be the only network in Australia showing three standard definition channels and one high definition channel simultaneously.

As with all Australian television operators, the ABC has been allocated a specific amount of spectrum to use for all its digital television services. In order to fit these channels within the allotted spectrum, the ABC has reduced the spectrum available for the ABC Dig Music and ABC Jazz services.

The reduction in audio signal is from 192kbps stereo to 92kbps mono.

ABC Dig Music and ABC Jazz are available in high sound quality on Digital DAB+ radio in Sydney, Melbourne, Brisbane, Adelaide and Perth. The services can also be heard online at abc.net.au/digmusic and abc.net.au/jazz

I am listening on digital TV - why is there no song information?

Space on digital television is precious and we have to share the available spectrum with the ABC television services. This means we are unable to squeeze the song information onto digital TV. You can keep up with what is being played via the Just Played page on the website, or the ABC mobile website or iphone app.

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